Overview of Request Types and Processing

For Personal Use

If a patient needs medical records for personal use, a Signed Release in needed. Once the request is received and completed, the patient will be notified and relayed the copy fee. They must be paid for when they are picked up. The patient must bring a picture ID.

For an Attorney

If the patient requests medical records for legal use, they are responsible for the copying charges. A patient cannot sign one of our releases to send the records directly to an attorney. They will have to request the records for legal purposes pay the copying charges and take them to their attorney.

If the attorney requests the records, we must receive their request in writing from the attorney’s office with a signed authorization. They will be notified of the copy charges by fax when request is complete. Our records are only released through a Secure Release Website.

For Insurance Purpose

Examples: State Farm, Allstate, AFLAC, BCBS, etc.

If the patient requests records for insurance purposes, they are responsible for the copy charges and the patient will need to pick up and provide the records to their insurance company.

If the Insurance Company requests the records, we must receive their request in writing from the Insurance Agency with a signed authorization. They will be notified of the copy charges by fax when request is complete. Our records are only release through a Secure Release Website.

For Continued Care

These records will be provided as a professional courtesy at no charge. The patient can sign our release or one from the other facility. Our standard amount of records to release is 2 years of clinic notes, testing and operative notes unless otherwise noted.

The requested records will be released through a Secure Release Website. The patient can also pick them up at our office with a Picture ID.

For Military Purpose

We will provide the patient a copy of their medical records at no charge. If we received a request from the Recruiting Office with a signed release, we will provide them at no charge as well. They will be notified by fax when request is complete. Our records are only release through a Secure Release Website.

For the Department of Veterans Affairs

We will provide the patient a copy of their medical records at no charge. If we received a request from the VA Office with a signed release, we will provide them at no charge as well. They will be notified by fax when request is complete. Our records are only release through a Secure Release Website.

For Social Security Disability Determination

If the patient requests medical records for Social Security Disability, copy charges apply. They will have to request the records for disability purposes, pay the copying charges and take them to the disability office. If the Social Security Office requests records, we must receive their request in writing with a signed authorization. We will release records directly to Social Security through our Secure Release Website. Note: Social Security Disability Determination will pay for collecting medical records.